Dispute Resolution Policy – L444 Official
Introduction
At L444 Official, we value our players’ trust above all else. Our mission is to provide a fair, secure, and transparent gaming environment, and that includes resolving any disputes or concerns with honesty and efficiency.
This Dispute Resolution Policy outlines how L444 Official manages, investigates, and resolves conflicts between players and the platform — ensuring that every user’s rights are protected under fair gaming principles.
Our Commitment to Fairness
L444 is committed to maintaining:
Fair and transparent gameplay
Accurate transaction and payout records
Clear communication channels
Prompt resolution of player issues
We believe every player deserves a fair hearing and a timely resolution of their concerns.
Scope of the Policy
This policy applies to all disputes related to:
- Account management and access issues
- Deposit and withdrawal transactions
- Bonus and cashback claims
- Gameplay outcomes and results
- Alleged system or software errors
- Breach of L444’s Terms & Conditions or Privacy Policy
Disputes outside of these areas (such as third-party actions or external payment errors) may be handled separately in coordination with the relevant service provider.
Dispute Resolution Principles
Our resolution process is built on four key principles:
- Transparency: All complaints are handled with full disclosure and documentation.
- Fairness: Each side of the dispute is heard equally before making a final decision.
- Confidentiality: All discussions and user data remain strictly confidential.
- Timeliness: We aim to resolve all valid disputes as quickly as possible.
How to File a Dispute
If you experience any issue that requires formal attention, please follow the steps below:
- Contact Customer Support
Start by reaching out to the L444 Support Team through our official contact form or email at [email protected].
Include the following details:- Your registered username or email
- A clear description of the issue
- Relevant transaction IDs, screenshots, or evidence
- Initial Review (24–48 Hours)
Our team will acknowledge your complaint within 24 to 48 hours, verifying your details and the nature of the dispute. - Internal Investigation
The issue will be reviewed by the L444 Compliance & Risk Department, who will evaluate logs, transaction histories, and gameplay data to determine the facts. - Resolution & Communication
Once reviewed, our team will communicate the outcome, including any corrective action or compensation if applicable.
You will receive a clear explanation of the final decision.
Escalation Procedure
If you are not satisfied with the outcome, you may request an escalation to a Senior Dispute Resolution Officer within 7 business days of receiving the decision.
This request must include:
- The original complaint reference number
- Reasons for dissatisfaction
- Any additional supporting information
The escalated review will be handled within 10–15 business days, after which a final, binding decision will be issued.
External Mediation (If Applicable)
In rare cases where disputes cannot be resolved internally, L444 Official may refer the issue to an independent third-party mediator or gaming regulatory authority (where applicable under jurisdiction).
This ensures neutral, independent assessment and protects the rights of all parties involved.
Dispute Resolution Timeframes
| Stage | Process | Estimated Timeframe |
| Step 1 | Initial acknowledgment | 24–48 hours |
| Step 2 | Investigation & review | 3–5 business days |
| Step 3 | Communication of decision | Within 7 business days |
| Step 4 | Escalation (if needed) | Additional 10–15 business days |
Note: Complex disputes may require additional time, in which case the user will be notified in advance.
Player Responsibilities
To help us resolve disputes effectively, players must:
- Provide accurate and honest information
- Avoid duplicate or false claims
- Cooperate with the investigation process
- Respect the decision-making procedure
Malicious or fraudulent complaints may result in account suspension or legal action.
L444’s Responsibilities
As part of our fair play and compliance framework, L444 Official commits to:
- Reviewing every complaint impartially
- Maintaining a documented trail of all disputes
- Following applicable Anti-Money Laundering (AML) and Fair Gaming regulations
- Upholding all Bangladesh consumer protection laws
Confidentiality & Data Protection
All dispute-related data, including personal information and transaction history, is processed according to our Privacy Policy and data protection standards.
We never disclose dispute details to unauthorized parties.
Final Decision
The final decision made by L444’s Dispute Resolution Team — after full investigation and escalation — is considered binding and conclusive, unless otherwise required by local law or regulation.
Contact Information
At L444 Official, we stand for integrity, fairness, and player protection. Our Dispute Resolution Policy ensures that every issue is addressed quickly, lawfully, and with full respect for the rights of our players.